Looks exactly as advertised. Easy to convert from chair to bed. Is firm in a supportive way. My bed is on a loft so I sometimes sleep on these and am always comfortable and well rested. I had originally been thinking of getting a similar item from ikea for about $800 per chair. These are more attractive and a great deal I think. They came in six boxes and four arrived one day. When I contacted the company they were prompt and helpful. The other two boxes arrived next day (and it was a shipper thing, not a seller). Putting them together is actually pretty simple, too.