The frame itself seems to work fine. It's not super noisy, in my opinion.

The issue is that Classic Brands lists (on this very page) their 12 and 14 inch mattresses as being compatible with this frame. I purchased the 12" Cool Gel Memory Foam Mattress as seen on this page under "from the manufacture." The problem is that the 12" mattress does not "bend" at the foot area of the bed so when you lift that area of the frame the mattress just pulls right out of the brackets and sticks UP rather than molding to the frame. I either got an defective mattress (no way for me to tell) or the mattress is too thick/ridged for use with this (or any other?) adjustable bed frame.

I am keeping the frame but will be looking for a more flexible mattress.

Customer service at the manufacturer seemed uninterested, or simply didnt understand the issue and basically pushed me off to Amazon for resolution, which I found pretty disappointing, hence the 4 stars instead of 5.

I've posted a video so you guys can see what's happening.

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I read every page of reviews for this adjustable bed and was slightly worried that it would be too heavy to even get into the bedroom, much less put together by two 70-something old ladies. Just so you don't have to read the rest of this, I'll tell you that we got it done in about 2 hours. The box was delivered by UPS only 6 days after I ordered it (which I found amazing), and it was fortunately left on the front porch. That was 3 steps we didn't have to get the box up. Having read a suggestion that the box be opened wherever the delivery service left it and the pieces be brought in one at a time, I thought that might be a good idea. Really though, it's not that heavy to drag, although getting it to a second floor might be problematical. You might need someone younger than me to help. We only had a slight threshold to get it over, but putting a towel under the end of the box made the dragging work. To keep from possibly scratching the hardwood floor, we kept towels under the entire bottom and pushed/pulled the box on edge to the bedroom and onto the rug. Piece of cake. Then got out the handy box cutter and freed the bed frame. Frankly, moving the queen mattress and old box spring to the hallway, and deconstructing the headboard, foot board, side rails, and slats of the existing bed was the worst job. Onto the new frame: It really doesn't break down into two halves; it's hinged and folded up. The 6 legs are in a separate bag and a lightweight box with the remote is folded up inside the metal frame. You won't save much weight by opening the box on the porch and bringing pieces in. Once the cardboard box was cut loose in the bedroom, we did leave the frame on its side vertically (as suggested by one of the reviewers) opened it out, admired the motors (and were thankful they were pre-attached) and got the legs fastened on. That's really the only assembly you do. They tell you not to turn it over while balanced one side's legs, which would require you to actually lift the whole 160 pound thing and put it on its feet. Two old ladies could not do that, so we disobeyed the instructions and quickly let her flop down in a controlled fall to horizontal. No bent legs. Synced the remote per the instructions and tested the up/down movement. Then put the existing 12" memory foam mattress on top. Tested the up/down with the mattress. Oops, forgot to install the bottom mattress stabilizer bars. You can do it after the mattress is on, but probably much easier without the mattress blocking those tiny holes. Re-constructed the fancy headboard, foot board, and side rails, which was made to fit a 60x80 queen box spring and fit perfectly around the Classic Brands frame, because they obviously know that people want to keep their expensive old bed frames. Now there are 4 legs holding up the outside frame and 6 metal legs very close on the inside. Base is about 1" below the level of the old box spring, which means it's easier to climb into bed and the bedspread is now long enough on the sides. Amazingly, the area under the bed still allowed me to cram the same junk under the bed as before (a double bed sized 5" foam mattress used as an emergency guest bed). As long as the old stuff fits under the motors and is no wider than 47" and no longer than 75", it still fits. Made up the bed. Everything fits as usual. Bed frame was delivered 3 PM, started working on it 5 PM, all done by 7 PM, sound asleep in new bed by 10 PM. No more GERD from flat mattress, can read comfortably in bed, can raise my feet if I want. Love it!

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I am so pleased that I took a chance and ordered this particular adjustable bed frame (queen size). It arrived on time, but was much heavier than I expected. The UPS driver managed to get it to my front door, and I managed to eventually get it into the house and down the hall (my 93yo mom tried her best to help me). I definitely needed help to manage it (thanks to my brother/law and niece), but the actual set up was quite simple. Remove all packing and zip ties, attach the legs (screw in place) and roll it over. Plug the unit in, insert the batteries into the remote and VOILA... everything worked. Be sure and keep the single page of instruction as it contains the instruction in syncing the remote if needed. This was an excellent buy for the price and the quality. I would definitely purchase again, and have spread the word among my friends and family.

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To start, the foundation is just what I wanted. It's simple to use and more than adequate with our memory foam mattress. I installed it inside an existing Mission bed frame simply be removing the slats across the bottom that the old box spring sat on. The old bed just sits around the new foundation for looks. It was easy to assemble, since all you have to do is screw the legs on, but it is quite heavy and bulky. Don't think you're going to wrestle this in place by yourself. But with two or three people it's just a matter of positioning it where it needs to go and plugging it in.

Now to that titular Great Customer Service: We lost our remote after a few weeks. (One of my kids probably threw it away.) I emailed customer support asking how to buy a replacement. Jim from Classic Brands sent me a replacement completely free of charge. In fact, he sent me THREE before we got the right one because I was unsure of the model. All were at no cost to me. This is really standing behind a product and I couldn't be happier.

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How do I get a replacement. The bed arrived and two of the bolts holding the bed together we're missing. The motor for the foot only clicks. VERY disappointed. I read the reviews for this bed before I purchased it and noticed a few low ratings but overall people really liked it so I decided to go with this one instead of a different one. Now I'm wishing I would have went with the other. Please help and I would be more than happy to adjust my rating based on the custom on service.

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It does exactly everything I expected. No issues at all and really couldn't be happier about the purchase.
It had six legs and the middle two are permanently attached so it stands on it own and won't sit in a conventional frame. Not really an issue, but it is somewhat higher which created a bit of a challenge for my canine buddy.
I'd definitely recommend this to anyone.

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This was super easy to setup. Unfold, attach the legs and plug it in. The remote came pre-paired and worked as soon as we put the batteries in. It fits nicely inside our old queen size bed frame. Great value and would purchase it again. Highly recommend.

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Great price for this bed. Paired it with a 10 inch memory foam mattress and it works great.
Very solid, heavy bedframe. Easy set up. Recommend.