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I spent about a year sofa hunting for our tiny living room, and after never hitting the right mix of right size, configuration, color, and price point decided to buy online. After almost a full day of couch hunting on Amazon, I took a deep breath and ordered this one. And am so glad I did! I ordered on a Saturday, was contacted by the delivery company the following Fri, and received the next Mon, so 10 day turnaround. I had to choose between morning or afternoon delivery, so knew a general timeframe they'd arrive. They called again 30 min prior to arrival. Naturally we received heavy snowfall on my delivery day, so I was surprised they arrived early in my delivery timeframe. As others have said this was delivered in three boxes, one box per section and a smaller one for the ottoman. The delivery team brought all three boxes into my entryway. Section ssembly took maybe an hour, my boyfriend found it easy. The ottoman was already assembled. My boyfriend noticed that the side with the arm rest was askew by approx 1/2", not a big enough difference for him to redrill holes and not noticable when looking at the assembled section. After reading so many mixed reviews I was nervous this would be too hard, but it's really comfortable to me. I'd describe it as supportive yet soft, like a hug that you collapse into. I've fallen asleep on it most nights for the last two weeks, so it has to be comfy! I deducted one star for the drill holes being off, the cup holder being a little specific in how to access (it helps to push from below, don't just pull from the top of it may end up breakiy), and because I didn't see anything mention the ottoman is less padded than the couch. Hoping to get at least five years out of this sofa, with two humans, a dog, and five cats we'll see. I'm sure this came with some kind of treatment, but I got a safer than Scotchgard protective spray and applied in small sections to hopefully prevent staining. I was really anxious about this piece not working out for any number of reasons (too hard, color not as pictured, measured wrong in listing, etc.) but this was a major living room upgrade and immediate hit. It's only been two weeks, but so far we absolutely love this, so glad I went for it! Including pictures of the ottoman box (couldn't get all three boxes together as my house is small), assembled couch, and up close to show color, texture, and 2/5 happy kitties that live cuddling on it. Please note throw pillows were bought separately, the gray ones are such a close match I don't want anyone to be confused and think they came with.