After reading some reviews I expected a nice, but smelly couch that would have unmanageable cushions and misaligned hardware. I appreciate the cautions of others because it made me take extra care to follow directions. I also watched the video that was on the Amazon website.I put the sofa together alone in about an hour while my grandson was napping. I live on the first floor, so I didn't have trouble with stairs.The sofa is a little less deep than I anticipated, but it is very comfortable and fits well in my apartment.It does have a little chemical odor, but it is fading after only a few hours.For the money spent, this is a good purchase. I have never been so impressed with the packaging of a product! The sofa arrived in a compact box that was about 4ft x 4ft x 4ft which was perfect because I live in a condo on the 4th floor with narrow stairways. I had to set up this sofa by myself so I needed something that I would be able to carry on my own. I'm not the most swole person, so carrying furniture upstairs can be quite a task.The setup for this sofa was unbelievably easy. It took me about 15 minutes to do by myself. The instructions are very easy to follow. (My picture below shows a few extra pillows that are not included in the package. See the official pictures for the pillows that are included.)The couch is super comfortable and I could not be more satisfied. I purchased this loveseat about 18 months ago. I was rather wary at first to buy furniture online. But being disabled and without adequate transportation it was one of few choices I had. But I have to say, it was a great choice!This piece is solid as a rock for one thing. It is more beautiful in real time and has held up wonderfully!I have had more compliments on it than I can easily enumerate and I even have one friend that bought the same exact sofa for her TV room shortly after my purchase.By far the best piece of furniture I have ever purchased. And should I ever have need for any other similar piece I will definitely check out the Serta RTA line first. You'd be hard pressed to find a better deal or a better loveseat in this price range or even higher.Update: March 17, 2019...Still going strong. Cushions have held up beautifully with no sagging or smushing in the years since my purchase. Still get compliments and she's still a comfortable a as the day I assembled her! I just received and assembled my sofa today, and it is pretty much exactly as promised! (BTW: Kudos to Amazon Prime for applying to this and getting it here in just a couple days.) It was easy to put together and didn't require any tools, though as with anything this big it does help to have someone to help you. The frame is technically a hardwood laminate rather than single pieces of contiguous hardwood, but hey, it's better than particle board! The seat is supportive and comfortable, the back cushions are soft but still supportive enough you don't hit the back frame, and the upholstery is a soft corduroy-like material. It's pretty cleverly packed very tightly in the shipping box, with a lot of the pieces actually tucked inside the body of the couch behind the velcro.Tip: the seat cushions are vacuum sealed and squished down, but will immediately start expanding as soon as you cut the plastic open. Before you open the plastic, get the upholstery covers ready so you can slip the still-shrunken cushion in easily and zip it up before it expands all the way and turns stuffing the seat into a chore. Just leave the last side mostly unzipped so the cushion filling can more easily pull in air until it's done... it should be ready in about an hour. This is a remarkably good little (medium) sized sofa! We needed some furniture in an upstairs "4 season observation porch room" accessible only by a spiral stairway. This fit the bill. Arrived exactly as advertised in a well packaged single box. After removing all the contents from the box and hauling them up a small spiral stairway, assembly took only about a half hour. The finished product is surprisingly comfortable and pretty attractive. Multiple people have commented on how nice it is and literally nobody suspects it came in a "box". Sure it's not one one of the huge multi thousand dollar down filled luxury sofas from the galleria, but for the price you just can't beat this. Will buy another one for a basement room. The fabric seems to be of good quality, good to the touch and the pillows are a nice addition. Great for spare rooms, apartments, dorms, and starter homes. I'm 6'1" and can sleep on it, though it's not a king size bed it does work. Cushions are medium firm, but having internal springs covered by foam makes them quite comfortable.