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We purchased this loveseat for our outdoor patio. When we received the package the box had a good size hole where it had been ripped open in transit. The package was missing the hardware and I suspect they fell out through the hole. Other than that the product was packaged well.
I contacted Yes4All through email. Customer service was very professional and they shipped the hardware free of charge after confirming the order through Amazon.
The loveseat was easy to assemble and sturdy and perfect for our outdoor area. We are purchasing a second one.