Delta Faucet Essa Single-Handle Touch Kitchen Sink Faucet with Pull Down Sprayer, Touch2O Technology and Magnetic Docking Spray Head, Arctic Stainless 9113T-AR-DST

Delta Faucet Essa Single-Handle Touch Kitchen Sink Faucet with Pull Down Sprayer, Touch2O Technology and Magnetic Docking Spray Head, Arctic Stainless 9113T-AR-DST

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 Looks really nice and installed really easily, but the critical components are made from plastic. Only the outside parts are metal. My faucet worked well for two weeks and then started getting wobbly, though it was still securely mounted to the counter top . I examined it and found that the plastic interior piece had come adrift from the metal outer part and this was allowing it to wobble so badly that I had to remove it since I was worried that it might spring a leak.So I contacted product support and they seemed not to understand the issue - requesting photos. I made the attached video for them. The communication from Delta product support has not been great and I've not had a written response from Delta with an explanation of the problem and an indication of how they plan to resolve it. I did received a bunch of automated emails titled "Repair Parts Order Confirmation" and then various "Repair Parts Order Update" but I have no idea what they are sending me. Update April 2018: 1 year later and the cartridge assembly fails !! Part not available anywhere. AVOIDTerrible DELTA customer service. Faucet installed easily but stopped working after 1 month. Called Delta customer service who asked for 6 pictures of the installation. We provided the pics, then 3 days later we got an email back asking for even more photos after we put the battery on the floor (it was already on the floor), separated wires (they were already separated), and reset the solenoid which had already been done by replacing the perfectly good batteries. DELTA hopes you won't call back and they attempt to wear you out with waiting and answering frivolous questions/adjustments, and nearly ending up injured climbing under the sink to take even more pictures.We discovered the defect ourselves which is the very flimsy, loose, and puny clip that connects to the mounting hardware. DELTA should take note of their poor customer service department and fix this ill designed floppy component. Never again. Nice idea, horrible customer service. water angle is too near...need apron everyday. if you wash something, water drop willl spread to you and to the floor. sad cuz it looks nice. If I rotate the shower bottom to rear, it is same~My drop in sink is Elkay regular type which is sold Menards or Lowes. This faucet is a bit too big, but overall a fine one and quality made with mostly metal parts vs. plastic. (use the shipping weight as a guide...the cheapies are 2-3 lbs lighter in their description with all that plastic). The real issue is that the arc comes way out over the sink. Most countertops are 24" deep and sinks have 4" counter at rear and 3" at front, leaving 17" for most kitchen sink dimensions (I'm an architect).Mounted in the center of the rear 4" deck, the arc projects about 10" over the sink, putting it at 7" from the front. This is just too close and should be back by 3" for the most efficient and comfortable use. I almost wished I'd mounted at the side of my single bowl sink. But too late for that.That said, everything else about the faucet is excellent. The temperature mixer lever pivots forward only which is great so it doesn't hit the back-splash (if you wanted to have it mounted further back). The pull out spray is good. The spray function (vs. stream) is really strong and I don't use it as much as it splashes way more than the stream.Overall, it is a good product. It was made in USA when I purchased it in Dec. 2016. I can't tell you how much I hate this faucet. After one week it decided not to work AT ALL. The touchless feature is absolutely USELESS. It has a mind of it's own. I have actually spent upwards of 3 minutes multiple times a day trying to get the light to come on so the water will flow. When you write to Delta they give you a list as long as your arm about special sensitivities all the wires underneath the sink must be subjected to. The wires can't touch they can't even be close to one another. I specifically bought the AD adapter so I would never have to go thru battery replacement. The Delta people told me TO STILL PUT BATTERIES IN the pack even though I have the AC plug as a back up...and it must be resting on the ground. BATTERIES ON THE GROUND OF a sink cabinet? Why would I ever do that? All the potential spill of chemicals and cleaners...no way. Plus...from what they say these wires under the sink are like delicate little flowers....one bit of movement and everything stops working. How many times a month do you go under your sink and move stuff around as you're looking for a specific item? Way too many times for me to have to worry about these wires crossing FOR THE LIFE OF THE FAUCET???????? No thanks. I am returning it. This faucet should never been offered to the consumer without correcting all these issues.

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