There are a couple of really weird design choices that make this faucet a pain:1.) The 'arm' that holds the faucet head cannot be swung off to the side, so when you're using the head the arm is right there getting in the way. The arm should be able to pivot independently of the main faucet riser.2.) When the water is set to full hot, the lever juts out over the sink where it gets in the way and can be easily nocked to a different setting. The temperature control lever doesn't need a full 90deg. of travel between hot and cold and mid-temp should be at 12:00 , not 1:30.3.) The head hangs really low. The whole faucet may be 18" tall but, the head hangs only about 6" above the top of the sink.It's almost as though this faucet was designed on paper to look pretty but, never tested in the real world. Definitely an example of form over function.Also, the head feels pretty cheaply for a faucet in this price-point. I don't expect it will last long. I bought this Kraus model for my new kitchen, which is very modern & sleek in design with white shaker cabinetry and marble countertops, it looks right in place! It is also very functional with its extendable feature and option to switch the water flow which I love for quick power dish rinse or more soft fruit washing. I have owned other Kraus faucets and sinks and very happy with their quality and durability, sure that my new favorite addition will stand to same high standards! I hadn't considered this faucet as it looks a little funky, but the 5-star reviews forced me to look into it. I then bought the stainless version and installed it today. One thing I noticed was the quality construction and fit and finish over a cheaper product I had tried (<$100). You could tell right away the braided hoses were beefier, the lock ring design for the main shaft was a better design (brass lock ring with two Phillips screws to secure the adjustment and prevent it from loosening - no cheap plastic material). The design of the Kraus also facilitated installation. Bottom line is you get what you pay for, but the price is not crazy stupid like a Moen.As for function, this type of faucet design can't be beat, because you can swivel the gooseneck from side to side easily, so you can move it out of the way. The faucet handle is designed with a 90 degree sweep so you can install the faucet with little clearance to the back wall of the sink. And of course, the nozzle detaches and you can pull the hose out up to 2 feet so it can reach outside the sink. What I really like is the shower feature of the nozzle because it has very good pressure so I can use less water since I don't have to open the faucet handle more than 20% of max.I was lucky because even though my house is 80 years old with an old sink, the nozzle of the Kraus aims exactly down the center of the drain after I installed it! The high water pressure of the nozzle spray helps to clean out the two sink screens I have so they don't clog so often anymore (like every 3-4 days they get clogged with food scum). We loved the look of this faucet and were impressed with the overall reviews so we went ahead with this purchase. We are completing a full kitchen remodel and this faucet went perfectly with the appliances and light fixtures we purchased. The granite counter top installers installed the faucet for us and we just loved the look and function of this faucet until 12 days later when the handle fell off. I could not believe my eyes. There is no way to tighten it back down to prevent it from falling off again and again. We are going to try an adhesive product and hopefully that will fix the problem. We are completely dissatisfied with this product. For the price we paid we expected the faucet to hold up for at least a few years not 12 days. I installed the faucet and the hot water line leaks. It's broken form the inside and wiggles in place unlike the cold water line that works fine. It looks great on my dark grey granite counter top. The sprayer is light weight plastic so I'll be interested in seeing how long it lasts. The company had me send a video of the defect and told me that the water lines can not be replaced. I consider this a con for the product. The lines are built in to the faucet. They emailed me back and said that I need to install washers that I can buy separately to make them water tight. Not true. My cold water line works perfectly fine without an additional, un-supplied washer.. The hot water line is broken on the inside. I have no working kitchen faucet until this is resolved and I'm super frustrated.***Update: Kraus said they will replace the entire faucet so once I receive it I hopefully will be all set.****** Great custumer service. The new one works perfect and looks great. We are very happy with this faucet. After reading some of the reviews I was a bit reluctant due to the complaints about the plastic head. To be honest, while waiting for it, I forgot that part. When it arrived, my husband was disappointed. We have been using it now for almost 2 months, and I have to say, we love it! We don't even realize that it's plastic. The faucet is very sleek and it looks great in the kitchen. I highly recommend it It’s has the “wow” factor, upon installation. This was by far, NOT an impulse buy. I totally did my research, homework, by reading product reviews on multiple websites. However...I can say that after researching the top box stores pricing on this item, it was cheaper on Amazon, and I received it 2 days later, ordering it with my Amazon Prime membership. I love this faucet, and the reality exceeded my expectation. Sturdy, well designed, and well made. Very easy and quick installation, according to my husband.