Sven & Son Classic Adjustable Bed Base (Frame) + 14 inch Hybrid Spring Matt (Medium Soft), Head and Foot Lift, Massage, Under-Bed Lights, USB, Memory Positions, Zero Gravity, Wireless Remote - Que

Sven & Son Classic Adjustable Bed Base (Frame) + 14 inch Hybrid Spring Matt (Medium Soft), Head and Foot Lift, Massage, Under-Bed Lights, USB, Memory Positions, Zero Gravity, Wireless Remote - Que

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My first review was 'squashed' by the Amazon overlords because I was apparently overtly rude. Oops, my bad. When you read this 'entire' review you'll know why I was so angry. So, here goes the second attempt! This review will break down in the following 3 TRUE AND FACTUAL categories - 1. Order/Delivery (including my research) 2. Customer Service 3. The actual Product. If Amazon strikes me down for telling the truth about the ENTIRE PROCESS OF ORDERING, RECEIVING AND USING THIS PRODUCT then they apparently only want warm and fussy less than honest facts.

Preface -
My wife and I are cautious buyers so we do our research before buying - especially on high priced products. I did a significant amount of reading online and YouTube testimonials when searching for a mattress and bed frame to replace the miserable mattress that was eating our backs alive! I decided on the Layla non-hybrid mattress that offered both a firm -and- less firm side. Thus, we had two shots at a comfortable mattress; smartest move ever. The Layla was PERFECT especially for side sleepers. And I decided I wanted the Sven & Son adjustable frame for it's quality reviews. I opted out of the Sven & Son mattress because I just could not get a sense of what was firm, medium or soft because that is so objective. If you read comments on the mattresses you'll understand what I mean, that said, reviewers universally liked the power bed frame. Decision made.

1. Order/Delivery
If you check out both Amazon and the Sven & Son sites regarding their products you will find that if you order 'direct' through Sven & Son you pay a bit more but work 'directly' with Sven & Son themselves. But, if you order thru Amazon you have a middle mad, if you will, that is Sleep Geeks and all returns or warranty issues go through Sleep Geeks. That gave me some pause, but I decided to order directly through Amazon for the price advantage and because Sleep Geeks had several favorable comments from buyers...you'll find I do too!
After hitting 'order' on Amazon my next communications were with Sleep Geeks. Every single email and call I had with Sleep Geeks from the first to last was VERY PROFESSIONAL and polite! I even reached them on 3 consecutive Saturdays! Wait, what? Why did you reach them on three consecutive Saturdays? Why, because the INEPT shipping service failed to deliver the adjustable beds - not once, not twice, not three times, but FOUR TIMES! Technically they delivered on the fourth delivery date....30 minutes late...and one box was damaged! Throughout the annoying process NO HUMAN from the shipping company EVER CALLED ME in person to ask when I wanted the items delivered. Instead, I received text messages stating I'd get another text the night prior giving me a 4 hour window. Needless to say Sleep Geeks felt my frustration on every single call and they also did everything possible to find a solution asap. If I note the name of the shipping company Amazon will probably squash this review - again.
End result of all that is, given the positive product review I'm about to give, I would order this product but I would have conversations with Sleep Geeks regarding your desire to speak to humans that give 'you' the choice of day and date delivery!...and that they show up.

2. Customer Service
Sleep Geeks provides EXCELLENT CUSTOMER SERVICE! Answered phones promptly, always polite, professional even given my utter frustration and anger over missed deliveries. They answered all my questions and immediately, never gave me the run around, and addressed all my concerns as promptly as possible. Trust - Sleep Geeks are good people - have no fear.

3. Product
As I noted one of the boxes was damaged so I almost returned the order, but Sleep Geeks assured me that I could note 'damaged' on shippers receipt and Sleep Geeks would repair or replace if there were any issues. I'm glad I just kept the order.
The product is heavy, 2 men could carry in house easily, but since it was just my wife and I we simply and slowly 'square wheel' rolled it from garage to bedroom, no worries. We pulled the beds out of the box, followed the simple instructions, do that and the bed will be in place in just a couple minutes! Save yourself time, use the bed leg extenders, you'll need them to achieve a standard bed height. Note we're nearing 60, if your older you might want to consider grandsons or the white glove set up service.
The bed is AWESOME (so far) our version is the twin XL with head tilt, message and under bed lights and USB ports. Hands down the BEST mattress / bed scenario we've EVER had! The message has multiple settings for multiple body locations and is GREAT! It does auto of after like 10 minutes but I think that's a good thing. The bed frame is sturdy, firm, no wobbling, the electronics seem quality. Zero Gravity is great and my wife can finally sit up and read without one of those nasty back pillow things. We have found that sleeping flat is not desirable with this bed, we actually raise the head of bed a touch as well as feet. You'll find the right combo for your need. As side sleepers the 'hip pointers' ache every morning is gone!
One note on electronics, the bed does require two 9 volt batteries (4 for the 2 twin XL frames), given the price I thought those could be included; luckily I had 4. Please note the battery compartment is pretty tight so you'll have to noodle the wires a bit to get the thing to close. Also, the remotes do light up in dark if you tap a button, it just doesn't stay illuminated long enough to find the button you want.

SO......Would I buy these adjustable again, Yes. Do I think this is a quality product, it seems to be so far. Does the 5 year+ warranty offer another reason to by this bed frame, it seems to so far. Would I suggest that 'you' buy this product, absolutely! Noting of course my concerns within the review. Would I want the same shipping company, uh NO!!! I left a lot of my anger regarding shipping company and their miserable customer service and tried to base my review on the entire process from researching a choice to receiving and using the product I chose.

I spent a hot minute reworking this review...I'd appreciate if it be posted. Thanks.


The Sven & Son Classic Series Split King Adjustable Bed Base is great!
The split king came in two boxes. They are quite heavy though, so getting them up stairs was two person job. Assembly is really easy. Lay it upside down, screw in the legs, and two people flip it over.

We are using these bases with our original king-size memory foam mattress until we get a couple of twin size mattresses. You can easily pair the two bases to each other with a single remote. (You cannot pair both remotes to operate both bases, unfortunately)
The zero gravity setting, which raises your head and feet, has been great for my wife's back pain. She sleeps in that position every night. When I'm experiencing back pain, I use it as well, and get nearly instant relief.

I did have an issue with one of the bases controller box not responding to the remote on multiple presses. (Confirmed by pairing both remotes to each based and experiencing the same issue with either remote) I contacted customer service and they were awesome! I explained the situation and the lady submitted a ticket to the warranty service department. Another lady called me to confirm the issue I was having. She confirmed if I was comfortable replacing the device myself and sent out a new controller box. The replacement was simple and it's been working great ever since.

I'm so glad I decided on the Sven & Sons adjustable based instead of one of the other brands. I feel like I got a great value for my money.
I couldn't sleep well on my King size bed, so I had to sleep in the livingroom in my hospital bed day and night until we decided to try this bed. Thank God we did, its wonderful. Its the Classic version with the 14 inch. Mattress there isn't nothing this bed doesn't do. It move head and feet up and down, massages head and feet...usb ports built in...light under bed you can turn on if needed....the mattress has a cooling gel on top built in...one button push to lay flat and a couple buttons to keep memory of how you like the position of your bed. I cannot thank them enough. I am totally disabled and when they delivered the bed the gentleman from the delivery company told me it would be delivered curbside but this was after I already ordered it and paid for it. The truck driver bless his heart ask my daughter if he could put it in the garage for us. See there are still Angels driving around out there...
Why did we wait until 2023 to buy an adjustable frame? We are dumb. Fits and works perfectly with our new Nectar Copper mattress. This will be delivered by semi to your home. And they just drop to driveway or garage. Be prepared to get this beast into your bedroom! You’ll need help to assemble and get in place. Once it’s assembled you aren’t moving it. Remote has features for everything. Motors are quiet. Having the head up all the way up has made changing sheets a breeze! No bending or lifting mattress to get your sheets perfect! Very solidly made. Seems extremely likely to outlive me.

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