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My first review was 'squashed' by the Amazon overlords because I was apparently overtly rude. Oops, my bad. When you read this 'entire' review you'll know why I was so angry. So, here goes the second attempt! This review will break down in the following 3 TRUE AND FACTUAL categories - 1. Order/Delivery (including my research) 2. Customer Service 3. The actual Product. If Amazon strikes me down for telling the truth about the ENTIRE PROCESS OF ORDERING, RECEIVING AND USING THIS PRODUCT then they apparently only want warm and fussy less than honest facts.
Preface -
My wife and I are cautious buyers so we do our research before buying - especially on high priced products. I did a significant amount of reading online and YouTube testimonials when searching for a mattress and bed frame to replace the miserable mattress that was eating our backs alive! I decided on the Layla non-hybrid mattress that offered both a firm -and- less firm side. Thus, we had two shots at a comfortable mattress; smartest move ever. The Layla was PERFECT especially for side sleepers. And I decided I wanted the Sven & Son adjustable frame for it's quality reviews. I opted out of the Sven & Son mattress because I just could not get a sense of what was firm, medium or soft because that is so objective. If you read comments on the mattresses you'll understand what I mean, that said, reviewers universally liked the power bed frame. Decision made.
1. Order/Delivery
If you check out both Amazon and the Sven & Son sites regarding their products you will find that if you order 'direct' through Sven & Son you pay a bit more but work 'directly' with Sven & Son themselves. But, if you order thru Amazon you have a middle mad, if you will, that is Sleep Geeks and all returns or warranty issues go through Sleep Geeks. That gave me some pause, but I decided to order directly through Amazon for the price advantage and because Sleep Geeks had several favorable comments from buyers...you'll find I do too!
After hitting 'order' on Amazon my next communications were with Sleep Geeks. Every single email and call I had with Sleep Geeks from the first to last was VERY PROFESSIONAL and polite! I even reached them on 3 consecutive Saturdays! Wait, what? Why did you reach them on three consecutive Saturdays? Why, because the INEPT shipping service failed to deliver the adjustable beds - not once, not twice, not three times, but FOUR TIMES! Technically they delivered on the fourth delivery date....30 minutes late...and one box was damaged! Throughout the annoying process NO HUMAN from the shipping company EVER CALLED ME in person to ask when I wanted the items delivered. Instead, I received text messages stating I'd get another text the night prior giving me a 4 hour window. Needless to say Sleep Geeks felt my frustration on every single call and they also did everything possible to find a solution asap. If I note the name of the shipping company Amazon will probably squash this review - again.
End result of all that is, given the positive product review I'm about to give, I would order this product but I would have conversations with Sleep Geeks regarding your desire to speak to humans that give 'you' the choice of day and date delivery!...and that they show up.
2. Customer Service
Sleep Geeks provides EXCELLENT CUSTOMER SERVICE! Answered phones promptly, always polite, professional even given my utter frustration and anger over missed deliveries. They answered all my questions and immediately, never gave me the run around, and addressed all my concerns as promptly as possible. Trust - Sleep Geeks are good people - have no fear.
3. Product
As I noted one of the boxes was damaged so I almost returned the order, but Sleep Geeks assured me that I could note 'damaged' on shippers receipt and Sleep Geeks would repair or replace if there were any issues. I'm glad I just kept the order.
The product is heavy, 2 men could carry in house easily, but since it was just my wife and I we simply and slowly 'square wheel' rolled it from garage to bedroom, no worries. We pulled the beds out of the box, followed the simple instructions, do that and the bed will be in place in just a couple minutes! Save yourself time, use the bed leg extenders, you'll need them to achieve a standard bed height. Note we're nearing 60, if your older you might want to consider grandsons or the white glove set up service.
The bed is AWESOME (so far) our version is the twin XL with head tilt, message and under bed lights and USB ports. Hands down the BEST mattress / bed scenario we've EVER had! The message has multiple settings for multiple body locations and is GREAT! It does auto of after like 10 minutes but I think that's a good thing. The bed frame is sturdy, firm, no wobbling, the electronics seem quality. Zero Gravity is great and my wife can finally sit up and read without one of those nasty back pillow things. We have found that sleeping flat is not desirable with this bed, we actually raise the head of bed a touch as well as feet. You'll find the right combo for your need. As side sleepers the 'hip pointers' ache every morning is gone!
One note on electronics, the bed does require two 9 volt batteries (4 for the 2 twin XL frames), given the price I thought those could be included; luckily I had 4. Please note the battery compartment is pretty tight so you'll have to noodle the wires a bit to get the thing to close. Also, the remotes do light up in dark if you tap a button, it just doesn't stay illuminated long enough to find the button you want.
SO......Would I buy these adjustable again, Yes. Do I think this is a quality product, it seems to be so far. Does the 5 year+ warranty offer another reason to by this bed frame, it seems to so far. Would I suggest that 'you' buy this product, absolutely! Noting of course my concerns within the review. Would I want the same shipping company, uh NO!!! I left a lot of my anger regarding shipping company and their miserable customer service and tried to base my review on the entire process from researching a choice to receiving and using the product I chose.
I spent a hot minute reworking this review...I'd appreciate if it be posted. Thanks.