There are some defected part and cracked part when I get the package, but I blame the FedEx guy for the cracked parts. The guy was handling the package really roughly in my face during delivery who knows what they did to it in their facility.

The customer service was great I get replies on the same day and the replacement parts arrive pretty quick. It took me 4-5 hours to get it together by myself, there are some minor scratches which are normal, I might scratch it during my build and some are so tiny I don't really care about. BE Warned, measure your mattress before buying the bed. Somehow my mattress is 0.3 inches wider than the bed and it does not into it, but I figure a way to raise by mattress using my old mattress (the base of the bed was surrounded by wood.)

The storage draws are so nice and big, I really love it. Just a tip on installing the draws, it's not on the instruction book or I missed it, follow the sign on the rollers, It told you which one is left and right and which way is FRONT. I'm smart ass don't be like me, it took me an hour to figure it out. The rest pretty much follow the instruction book and you will be totally fine. Read before you do anything, FOLLOW it STEP BY STEP, DO NOT SKIP ANY STEP even you think you can do it later.

Anyway, it's a nice bed and I like it. Btw the wood is similar to Formica just so you know.

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I purchased two of these beds at the same time for my son's shared room. They arrived in great condition. I was dreading putting them together after reading some of the comments but it only took 2.5 hours to assemble both beds. One thing I would mention is the smell from the compressed wood is pretty strong so I would let the room air out a bit after installing. Also, leave the drawers open for a good 4 hours if you can before loading or else every time you open them, you will get a big whiff of compressed wood!

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Absolutely love this bed! My son is so happy.
My 11 year old helped me assemble. It helped having a second hand while I connected pieces to keep it straight but it’s absolutely doable alone. Just takes some time. The instructions were extremely easy to follow and great quality. Took me about 2 hours to assemble. So very happy with this purchase!
Company has great communication and customer service as well. Thank you!

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I love it! Did take a few hours to assemble but it was worth it!! haven't put the draws on the bottom but so far im happy with this bed