I bought a product that is now broken and the website to file a claim is difficult. I filed last week and nothing went through. Now I am trying again and it is not working. It has said one moment please for over 15 minutes. I shouldn't have to keep trying to file a claim that wont go through. The protection covers the same warranty period as the product warranty. Redundant. My biggest qualm pertaining to this guarantee type coverage is the fact that nowhere on the form does it tie into the actual product being warranted. In this case, it pertained to an air fryer, yet, the guarantee makes no reference whatsoever to the specific item being warranted, and simply states that it is for kitchen equipment. Well, it is possible that one could purchase two cooking deviced around the same time and upon receiving Assurion's emails, it would be difficult to determine which email applies to which appliance. this warranty does not tell you what item it is for. I’ve never used this but I guess it’s a great insurance. They need to send a hard copy to put in the file of purchased product. Not all of us have printers. Impossible to know what to do. The Asurian website rejects the order number for a current purchases and continues to come up with an older plan for a different item. I like knowing that my purchase is protected Bought as extra protection just in case